Refund and Returns Policy

Overview

At KottonCrew, we want you to love what you wear! If you’re not fully satisfied with your purchase, we offer a 14-day exchange policy from the date of delivery.

Eligibility Criteria

• Items must be unworn, unwashed, and in original condition with tags and packaging intact.

• Only exchanges are allowed — we do not accept returns for refunds unless the item is defective.

• Exchange requests must be made within 14 days of receiving your order.

• Sale items are non-returnable and non-exchangeable.

Return Shipping

• Customers are responsible for the shipping cost of returning items to us for exchange.

• We recommend using a trackable shipping service to ensure safe delivery.

Refunds (If Applicable)

• Refunds are only provided in case of defective or wrong items, and will be issued to the original payment method (except for Cash on Delivery orders).

• COD orders are eligible for store credit only in case of approved returns.

Processing Time

• Once we receive your returned item, please allow 7–10 business days for your exchange or refund (if applicable) to be processed.

Need Help?

For any questions or to initiate an exchange, please email us at: support@kottoncrew.com